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ARIA 130c and 130 IP ENABLED PBX TELEPHONE SYSTEMS

Product Description

VoIP enabled PBX to support 8-70 users. All the latest features with operational functionality designed from the user’s perspective. Features are logical, simple and easy to use.

Modular & Scalable

Based on modular architecture, the Aria 130c and 130 is perfect for organisations requiring anywhere from 5 to 130 ports. By simply adding plug-in modules it will expand to accommodate new features or capacity, as your business needs dictate.

A telephone system is not just about making or answering calls, it ’s about providing real benefits and solutions to your organisation. Solutions and benefits that improve efficiency, productivity and image.

No lost business

Locate staff wherever they are within your premises. Staff may be paged via handsets and alerted to important calls, or may be contacted on their own DECT wireless phone.

Advanced call waiting features, such as call waiting identification while on another call, allows you to answer those calls that cannot be missed. Together with voicemail, where customers can leave personalised messages, your organisation will no longer suffer from lost calls and lost business.

Control Costs

Reducing unnecessary call costs greatly improves the profitability of your organisation. Least cost routing allows your business to automatically take advantage of the cheapest call rates made available by network carriers.
Aria standard call reporting features help monitor calls being made by individual extensions and together with various call restrictions that may be placed on these extensions helps control call costs.

Efficiency

Imagine a phone system that improves your staff’s efficiency in the way they handle calls, including making, answering and transferring.

Staff no longer have to waste time searching for telephone numbers of important customers – they can easily be located in the system’s own phone directory. And together with the last number redial feature, allowing staff to redial any of the last 10 numbers they have used, more time can be spent on areas of your business that add value and profitability.

The ease of answering a call and transferring it to the right person quickly and efficiently can sometimes be understated. This function may mean the difference between a satisfied or disgruntled customer. The Aria one touch transfer feature means calls are easier to process quickly and correctly.
Customer service starts by connecting your customers with the person or service they want as quickly and efficiently as possible.
Connecting people is the philosophy behind our call processing design. The intelligence, power and user friendliness of the Aria PBX gives you the ability to ensure callers get the level of service you want them to receive.

Starting with basic features such as DID, callers are able to contact directly the person or department they require. More advanced processing features such as ACD Groups, preferred line answer priority (PLA) and DID re-routing provide call queuing, priority and routing to process calls and locate available staff to handle your customer’s enquiries.

Where employees are away from their desk, Aria mobility options such as DECT or paging will connect callers and stop telephone tagging. Employees on the road can have their calls forwarded off-net to their mobile, providing callers transparent connections. Staff who are away can leave temporary messages offering the caller options to leave a message or be transferred (by the Auto Attendant) to another person or department.

These are just a few of the benefits the Aria PBX offers to ensure your callers receive the attention you want them to get.

• Distinctive ring cadences for recall, internal and external calls
• Call Waiting CLI displays the number of the second incoming caller
• Call accounting statistics output
• Five ring modes – Day, Night, On Demand, Weekend and Automatic
• Auto attendant call progress prompts

Auto Attendant

Callers expect to get through to the person they want. If that person is not available or not at their desk, the Aria PBX provides them the next best thing – options.

The multi-layered Auto Attendant offers callers a number of options, so they may select the one that best suits them. By pressing a single digit they can transfer to reception, off-net to a mobile or another site, choose to leave a message or activate a page.

Night messaging also allows you to offer your callers real live options outside of your normal business trading hours.

ACD

If you operate a call centre, it is possibly the communication hub of your business. Aria’s standard business software includes advanced ACD functionality for you to manage this important resource. You will benefit from productivity gains resulting from efficient call handling.

Call Centre Features and Statistics:

• Supervisor can re-route a queued call to a new destination
• Call monitoring by supervisor
• Agents can log on to multiple groups
• Call status on LCD handsets: number of calls in queue, longest time and average time
• Total calls and number of unanswered calls
• Average and longest queued calls
• Number and total time when all agents are busy
• Average ringing and service time

Computer Telephone Integration (CTI)

CTI combines the power and resources of two of the most powerful tools in your organisation, the computer network and the telephone system, to create a valuable business application that can increase service levels and productivity.

PC Attendant Console

The Aria’s PC based attendant console with point and click operation can help process calls quickly and accurately in high call volume environments.

Call Centres

Management and call analysis software are valuable tools for call centres. Information provided by these applications can be made available to management, supervisors and agents anywhere on your LAN. Valuable real-time information, instructions and alerts are now available at a glance on staff computers.

ARIA 24IPE

Product Description

LG’s Aria 24ipe is part of a new class of communication systems, an IP-Enabled PBX. Built to support Voice Over Internet Protocol (VoIP) while continuing to provide all the services, features and the reliability of a traditional business telephone system.

Powerful and easy to use

The powerful Aria 24 is built on revolutionary technology that provides features such as VoIP*, Networking*, Bluetooth, WiFi* handsets, computer telephony integration (CTI), USB connectivity and more.

It is the most powerful system designed to date in its class. In fact, it delivers virtually all of the features of the larger LG Aria systems, providing the most advanced communication tools for your business in today’s competitive environment.

Future Friendly Philosophy

As technology evolves, it is reassuring to know that LG incorporates a future-friendly philosophy into the design of all LG Aria phone systems. The Aria 24 supports 4 generations of digital handsets, dating right back with the first released in 1995.

7000 Series Handsets

LG’s new digital handsets have been designed for ease of use. They incorporate the functionality to help deliver more of the features and help provide the flexibility you need in today’s ever changing business environment.

One operating platform

The entire range of LG Aria systems is built on a uniform operating platform to provide a host of benefits to your business.

A single operating platform means handsets are compatible across the entire LG range from the Aria 24 through to the Aria 600. And all these systems are able to network together to integrate multiple office sites.

And looking to the future, the Aria 24 seamlessly integrates with LG iPECS pure IP phone system, so you won’t be caught with incompatible technology as you upgrade your communications network.

Move to VoIP at your own pace*

Aria 24 gives you the option to move to VoIP* when the time is right for you. Because it has evolved from traditional PBX technology it can be installed and operated as a traditional telephone system and at any stage you can progressively integrate VoIP into your business.

The advantages of integrating VoIP in stages means you don’t have to outlay large resources or expenditure to upgrade your entire data network to enjoy benefits such as toll savings between networked office sites and IP extensions into remote sites or home offices.

Aria 24ipe Handsets
Powerful Call Handling

Service is paramount in today’s competitive business environment, so the Aria 24 comes standard with powerful ACD (automatic call distribution) software, which automates call handling.

Auto Attendant

In busy situations where calls are placed into queues by the system, an affordable Auto Attendant module presents a professional image to your business by playing an announcement to calls that are not answered by the receptionist. The system can then offer the caller options such as single digit transferring to the service or department they require.

Communications made even easier

Attention to detail The stylish new handset range, available in limestone or charcoal, successfully delivers the ergonomics and functionality you want for efficient communications in your office.

LG’s intuitive layout provides easy access to features you need with navigation keys, displays on all handsets, ergonomic tear drop shaped buttons for easier dialling and call progress function keys on the display for one-touch access to system features.

Integrated Voice Messaging

And where your staff need a voice mail service, the Aria 24 has an affordable voice messaging option which offers Auto Attendant functionality and all of the practical features of a voice mail system without the expensive price tag.

Maintenance

Aria 24 offers the flexibility to help reduce the cost of managing your communication system. Programming changes and maintenance can be done remotely by accessing the system via modem or the Internet. Changes to the system can be implemented quickly and without the expense of a site visit.

Customer Administration Terminal (CAT)

Aria 24’s CAT software gives you the ability to manage your own phone system. In conjunction with your LG Aria Dealer, you can determine the level of access to grant to administration staff so they can make changes such as adjusting to daylight savings time, programming flexible buttons on any handset or even moving extensions to different hunt groups from their PC.

Remote Solution Options – IP Handset, RSG, Soft Phone*

The Aria 24 supports an IP phone or digital phone (via a Remote Service Gateway module*) into your home office or remote office.

The remote handset is a fully functional extension that can make and receive calls through the office phone system, with the display and LED’s functioning exactly as if you were on your office phone.

Ideal for the business traveller, the Aria 24 also supports a soft IP phone*, which is installed onto your laptop. This gives you the freedom to access, and be part of, your business phone system from anywhere in the world, through a broadband service or wireless hotspot.

ARIA 300 & 600 IP ENABLED PBX TELEPHONE SYSTEMS

Product Description

Based on modular architecture, the Aria is perfect for organisations requiring anywhere from 130 to 500+ ports. By simply adding plug-in modules it will expand to accommodate new features or capacity, as your business needs dictate.

One Network – Multiple Applications

In a competitive business environment where customer service and satisfaction are paramount to success, the Aria’s ISDN focus offers you the widest possible choice of features to meet these demands.

From superior call quality to desktop video conferencing and cutting edge technology, such as Voice over Internet Protocol (VoIP) to the creation of virtual private networks, our new generation phone systems will deliver the latest voice and data communication solutions.

Efficiency

Imagine a phone system that improves your staff’s efficiency in the way they handle calls, including making, answering and transferring.

Staff no longer have to waste time searching for telephone numbers of important customers – they can easily be located in the system’s own phone directory. And together with the last number redial feature, allowing staff to redial any of the last 10 numbers they have used, more time can be spent on areas of your business that add value and profitability.

The ease of answering a call and transferring it to the right person quickly and efficiently can sometimes be understated. This function may mean the difference between a satisfied or disgruntled customer. The Aria one touch transfer feature means calls are easier to process quickly and correctly.
A telephone system is not just about making or answering calls, it ’s about providing real benefits and solutions to your organisation. Solutions and benefits that improve efficiency, productivity and image.

No lost business

Locate staff wherever they are within your premises. Staff may be paged via handsets and alerted to important calls, or may be contacted on their own DECT wireless phone.

Advanced call waiting features, such as call waiting identification while on another call, allows you to answer those calls that cannot be missed. Together with voicemail, where customers can leave personalised messages, your organisation will no longer suffer from lost calls and lost business.

Control Costs

Reducing unnecessary call costs greatly improves the profitability of your organisation. Least cost routing allows your business to automatically take advantage of the cheapest call rates made available by network carriers.

Aria standard call reporting features help monitor calls being made by individual extensions and together with various call restrictions that may be placed on these extensions helps control call costs.

Where employees are away from their desk, Aria mobility options such as DECT or paging will connect callers and stop telephone tagging. Employees on the road can have their calls forwarded off-net to their mobile, providing callers transparent connections. Staff who are away can leave temporary messages offering the caller options to leave a message or be transferred (by the Auto Attendant) to another person or department.

These are just a few of the benefits the Aria PBX offers to ensure your callers receive the attention you want them to get.

• Distinctive ring cadences for recall, internal and external calls
• Call Waiting CLI displays the number of the second incoming caller
• Call accounting statistics output
• Five ring modes – Day, Night, On Demand, Weekend and Automatic
• Auto attendant call progress prompts

Auto Attendant

Callers expect to get through to the person they want. If that person is not available or not at their desk, the Aria PBX provides them the next best thing – options.

The multi-layered Auto Attendant offers callers a number of options, so they may select the one that best suits them. By pressing a single digit they can transfer to reception, off-net to a mobile or another site, choose to leave a message or activate a page.

Night messaging also allows you to offer your callers real live options outside of your normal business trading hours.

ACD

If you operate a call centre, it is possibly the communication hub of your business. Aria’s standard business software includes advanced ACD functionality for you to manage this important resource. You will benefit from productivity gains resulting from efficient call handling.

Call Centre Features and Statistics:

• Supervisor can re-route a queued call to a new destination
• Call monitoring by supervisor
• Agents can log on to multiple groups
• Call status on LCD handsets: number of calls in queue, longest time and average time
• Total calls and number of unanswered calls
• Average and longest queued calls
• Number and total time when all agents are busy
• Average ringing and service time

Computer Telephone Integration

CTI combines the power and resources of two of the most powerful tools in your organisation, the computer network and the telephone system, to create a valuable business application that can increase service levels and productivity.
PC Attendant Console
The Aria’s PC based attendant console with point and click operation can help process calls quickly and accurately in high call volume environments.

Call Centres

Management and call analysis software are valuable tools for call centres. Information provided by these applications can be made available to management, supervisors and agents anywhere on your LAN. Valuable real-time information, instructions and alerts are now available at a glance on staff computers.

Take advantage of these great solutions and call for an obligation FREE quotation or email

Call 02 6922 2222
[email protected]

Advanced Communications Riverina

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